The small print
The rules that apply when you buy from us, written to be read rather than skipped.
Welcome to PAWS & PRESTIGE . By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.
1. General
PAWS & PRESTIGE is an online retailer offering premium pet food, grooming products, and lifestyle accessories for cats and dogs. By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
2. Products & Availability
- We strive to display product descriptions, colors, and images as accurately as possible.
However, slight variations may occur depending on your device screen settings. - All products are subject to availability.
- We reserve the right to discontinue any product at any time without notice.
- Prices are listed in USD ($) unless otherwise stated.
3. Orders & Payments
- Once an order is placed, you will receive an order confirmation email.
- PAWS & PRESTIGE reserves the right to cancel or refuse any order for reasons including product availability, payment issues, or suspected fraudulent activity.
- Full payment must be made at checkout using the payment methods available on our
4. Shipping & Delivery
- We aim to process and dispatch orders promptly; delivery times may vary depending on destination and courier service.
- Delivery timelines provided are estimates and may be affected by customs clearance, holidays, weather conditions, or unforeseen circumstances.
- Customers are responsible for providing accurate shipping information. PAWS & PRESTIGE is not liable for delays or failed deliveries caused by incorrect details.
- Refer to Shipping FAQs for detailed shipping times.
5. Returns & Exchanges
Returns or exchanges may be accepted within 14 days of delivery, in line with EU consumer law, provided items are unused, in original condition, and with all original packaging and tags attached.
• Items marked Sale or Final Sale, and hygiene-related items such as grooming tools, shampoos, treats and opened food products, are non-returnable unless defective.
Return shipping charges may apply unless the item received is damaged or incorrect.
PAWS & PRESTIGE reserves the right to reject returns that do not meet our return policy conditions.
6. Refunds
- Approved refunds will be processed to the original payment method within 14 days
. - Shipping fees are non-refundable unless the return is due to our error.
- Processing times may vary depending on your bank or payment provider.
7. Intellectual Property
All website content-including logos, branding, product images, text, graphics, and designs—is the property of PAWS & PRESTIGE may not be copied, reproduced, or used without written permission.
8. Privacy
Customer information is handled securely and used only for order processing, customer support, and relevant communication in accordance with our Privacy Policy.
9. Limitation of Liability
shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
10. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the ITALY , with jurisdiction in the courts of MILAN.
11. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
hello@pawsprestige.org
