Whether it is a question about an order, a product, delivery or a return, write to us and a person will answer — within one working day.

To get a useful answer first time, include your order number if you have one. If you are asking which product suits your animal, tell us the species, age, weight and coat, and any sensitivities. Sometimes the honest answer is “neither of these — see your vet”, and we will say so.

You can also email us directly at contact@pawsprestige.org.