Your data
What we collect, why we collect it, and how to have it removed.
This Privacy Policy explains how Paws & Prestige (“we”, “us”) collects, uses and protects your personal data when you visit or purchase from pawsprestige.org. We process personal data in accordance with the EU General Data Protection Regulation (GDPR).
Data Controller
Paws & Prestige Email: contact@pawsprestige.org
What Data We Collect
- Order data: name, billing and shipping address, email address, telephone number and order contents.
- Payment data: payments are processed by our payment providers (PayPal and WooPayments). We never see or store your full card number.
- Account data: if you create an account, your username, email address and saved addresses.
- Technical data: IP address, browser type, device information and pages visited, collected through cookies and analytics.
- Communications: messages you send us through our contact form or by email.
Why We Use Your Data and Our Legal Basis
- To fulfil your order (processing, shipping, invoicing, customer service) – performance of a contract.
- To meet legal obligations such as tax and accounting record keeping – legal obligation.
- To prevent fraud and secure the site – legitimate interest.
- To send marketing emails or abandoned-cart reminders – your consent, which you may withdraw at any time.
- To measure site performance – your consent through our cookie banner.
Who We Share Data With
We share personal data only with service providers who help us run the store: payment processors (PayPal, WooPayments), shipping carriers, our hosting provider (Hostinger), email delivery services and analytics providers (Google). These providers process data on our instructions. Some may process data outside the European Economic Area, in which case appropriate safeguards such as Standard Contractual Clauses apply.
We do not sell your personal data.
How Long We Keep Data
Order and invoice records are kept for 10 years, as required by Italian tax law. Account data is kept until you delete your account. Marketing data is kept until you withdraw consent. Contact form messages are kept for 2 years.
Cookies
We use cookies that are necessary for the site and shopping cart to work, and – with your consent – analytics and marketing cookies. You can change your choices at any time through the cookie settings on our site or by clearing cookies in your browser.
Your Rights
You have the right to access, correct, delete or export your personal data, to restrict or object to processing, and to withdraw consent at any time. To exercise any of these rights, email contact@pawsprestige.org. We will respond within one month.
If you believe your data has been handled improperly, you may lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or the supervisory authority in your country of residence.
Children
Our store is not directed at children. We do not knowingly collect personal data from anyone under 16.
Changes to This Policy
We may update this policy from time to time. The date of the latest version will always be shown on this page.
Last updated: 11 August 2026
